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Complaint Escalation Charter

 Department Name  stage – 1 days  stage – 2  days  stage – 3  days
Health Department   Sanitary Inspector 3  Assistant Municipal Corporation  3  Deputy Commissioner  3
 Birth and Death  Senior clerk / clerk 2  Medical Health Officer  2  Deputy Commissioner 2
 PWD Department  Junior Engineer   7  Deputy Engineer 7  Executive Engineer  7
 Water Department   Junior Engineer   7  Executive Engineer  7 City Engineer  7
 NOC Department  Senior clerk / clerk 7  Assistant Municipal Commissioner  7  Deputy Commissioner  7
CUC Department / Encroachment Department Senior clerk / clerk 15  Assistant Municipal Commissioner  7  Deputy Commissioner  7
 Fire Brigade Department   Senior clerk / clerk 7 Chief Fire Officer 7 Deputy Commissioner 7
 Establishment Department   Senior clerk / clerk 7  Assistant Municipal Commissioner   7  Deputy Commissioner   7
 Property Tax Department Assistant Municipal Commissioner  7  Deputy Commissioner  7
 Town Planning  senior clerk / clerk 7 Engineer 7 Deputy Director 7
 Woman & Child Welfare Department  senior clerk / clerk  3  Assistant Municipal Commissioner  3 Deputy Commissioner   3
 Audit Department   senior clerk / clerk 7 Chief Account Officer 7 Chief Auditor 7
 Transport Department   senior clerk / clerk  7  Assistant Municipal Commissioner   7 Deputy Commissioner 7
 Electricity Department   Senior clerk / clerk 3 Junior Engineer 3 Deputy Commissioner
 NULM Department  Assistant Project Officer  15 Deputy Commissioner  7  
 General Administrative Department   senior clerk / clerk  7 Assistant Municipal Commissioner 7  Deputy Commissioner   7
 Handicap Welfare Department   senior clerk / clerk 7  Assistant Municipal Commissioner   7  Deputy Commissioner   7
 Municipal Secretary Department clerk 7  Senior Clerk 7 Municipal Secretary 7
 Garden and Forest Conservation Department  senior clerk / clerk  15  Assistant Superitendent 7 Superitendent 7
 Environment Department  Senior clerk / clerk 15  Assistant Municipal Commissioner   7  Deputy Commissioner   7
 Encrochment Department(Hawkers)   Senior clerk / clerk 15  Assistant Municipal Commissioner   7  Deputy Commissioner   7
 Library Department   clerk / Assistant Librarian 3 Librarian 3 Deputy Commissioner 3

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Disaster Management

  • Toll Free Number : 18002334353
  • Police Station : 100
  • Fire Brigade : 101 (Only For BSNL Users)/ 0250 - 2464811
  • Medical : 108
  • Thane District Emergency No. : 1077
  • IT Department land line no :7447404164

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Vasai Virar City Municipal Corporation is trying level best to bring Transparency in Administration, E-Governance and Total Cleanliness to meet aspirations of the citizens.